Privacy policy

PERSONAL DATA
The Seller collects and processes the Customer's personal data (name, address, email) for the sole purposes of processing and tracking orders, in accordance with the General Data Protection Regulation (GDPR — Regulation EU 2016/679) and the Belgian law of July 30, 2018.
This data is not transferred to third parties, with the exception of the carrier for delivery purposes and the Shopify Payments payment platform for transaction purposes. The Customer is informed that certain data may be transferred outside the European Economic Area within the framework of services provided by Shopify Inc. ; these transfers are governed by standard contractual clauses approved by the European Commission.
The Customer has a right of access, rectification, erasure, objection, and portability by contacting the Seller at songfoodlab@gmail.com. In the event of an unresolved complaint, the Customer may contact the Data Protection Authority (APD): www.autoriteprotectiondonnees.be.
Saveurs d'Asie operates this shop and website, including all information, content, functionalities, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). Saveurs d'Asie is a shop powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of a contradiction between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the modalities of collection, use, and disclosure of your information described herein.

The personal information we collect or process
When we use the term "personal information", we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered unidentifiable, such that it does not allow you to be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable legislation:

Contact details including your name, address, billing address, shipping address, telephone number, and email address.
Financial information including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us including the information you include in your communications with us, for example when you send an inquiry to customer service.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, notably how and when you access or interact with the Services.
Sources of personal information
We may collect personal information from the following sources:

Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Provide, adapt, and improve the Services. We use your personal information to provide you with the Services, notably to execute our contract with you, process your payments, process your orders, remember your preferences and the items that interest you, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate potential returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to adapt and improve the Services in a more relevant manner.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements about products or services on the Services or on other websites, notably based on items you previously purchased or added to your cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, offer a secure payment and shopping experience, detect, investigate, or intervene in the event of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access identifier with anyone.
Communicate with you. We use your personal information to provide you with customer service, respond to your requests, offer you efficient services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable legislation or to respond to valid legal procedures, notably requests from law enforcement or government agencies, to investigate or participate in civil discovery procedures, potential or ongoing litigation, or other contentious procedures, as well as to enforce our conditions or policies, or investigate potential violations thereof.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (for example IT management, payment processing, data analysis, customer service, cloud storage, processing, and shipping).
With business and marketing partners to provide you with marketing services and address advertisements to you. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content, based on your online activity with different merchants and websites.
When you instruct us, address a request to us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In connection with a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (notably in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, as well as to protect or defend the Services, our rights, and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than where you reside, to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced features of Shopify that integrate data and information resulting from your interactions with our Shop, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our shop, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, notably to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights you have, you can consult the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights relating to your personal information here Link to Shopify Privacy Portal.

Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links leading to sites that are not affiliated with us or that we do not control, we recommend that you consult their privacy and security policies as well as their other general conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction as to its use by us or a third party. The fact that we include these links does not imply in itself any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise indicated on the Services.

Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information regarding children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of the fact that we "share" or "sell" (within the meaning of the definitions of those terms provided by applicable legislation) personal information regarding persons under 16 years of age.

Security and retention of your information
Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security". In addition, any information you send us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
The duration for which we retain your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and choices
Depending on your place of residence, you may have some or all of the rights indicated below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may refuse your request within the limits permitted by law.

Right of access / right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
Management of communication preferences. We may send you promotional emails. You can choose at any time to stop receiving them by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided for by local legislation, you may exercise the following rights in addition to the rights listed above:

Objection to processing and limitation of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: When we rely on your consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, the legality of the processing based on your consent before its withdrawal will not be affected.
You can exercise these rights at the locations provided for this purpose on the Services or by contacting us at the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can consult https://privacy.shopify.com/.
We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable legislation. In accordance with applicable legislation, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof of the authorization you gave them to act on your behalf, and we may ask you to directly verify your identity with us. We will respond to your request within the timeframes provided for by applicable legislation.

Complaints
If you wish to file a complaint regarding our processing of your personal information, please contact us at the contact details indicated below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the contact details indicated below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you will find a list of supervisory authorities responsible for data protection here.

International transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the standard contractual clauses of the European Commission, or where applicable on any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognized as offering an adequate level of protection.

Modifications to this Privacy Policy
We may update this Privacy Policy at any time, notably to reflect modifications to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice in accordance with applicable legislation.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call us at , send us an email at songfoodlab@gmail.com, or contact us at Avenue Henri Pauwels 1, Woluwe-Saint-Lambert, 1200, BE. For the purposes of applicable data protection legislation, we are the data controller of your personal information.